In your capacity as a Hotel Night Reception Supervisor at GLH Hotels, you will be accountable for overseeing the night reception desk and team in order to deliver exceptional service to visitors. The reputation of our hotels and the satisfaction of our guests will be enhanced by your leadership abilities, attention to detail, and dedication to providing exceptional guest experiences. A positive attitude, adaptability, and effective communication skills are essential qualities of the successful candidate.
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Key Points:
- Title: Hotel Night Reception Supervisor Jobs in UK
- Company: GLH Hotels
- Location: UK
- Salary: £10.00-£20.00
- Education: Secondary // bachelor’s degree / Diploma
- Experience: 1-3 Years of Experience
Company Overview:
GLH Hotels is a distinguished hospitality organization that is dedicated to providing exceptional visitor experiences at a variety of luxury hotels. We are currently providing a thrilling opportunity for a customer-focused and skilled individual to become a Hotel Night Reception Supervisor. The opportunity to command a team and guarantee the highest level of guest satisfaction during the night hours is unparalleled.
Key Responsibilities:
- Supervise and guide the night reception team to ensure that they provide exceptional client service.
- Guests are required to check in and check out during the evening hours.
- Address the inquiries, concerns, and requests of guests in a professional manner.
- Monitor and respond to reservations, emails, and phone conversations.
- During the night shift, provide assistance with visitor services and accommodations.
- Compose reports and provide the daytime staff with pertinent information.
- Guarantee that company policies and procedures are followed.
- Work in conjunction with other departments to guarantee that operations are conducted without any complications.
- Accurately manage visitor billing and financial transactions.
Qualifications:
- It is advantageous to possess prior supervisory or leadership experience in the hospitality sector.
- Excellent interpersonal skills and a customer-centric approach.
- Ability to manage a team and communicate effectively.
- Adaptability to a dynamic environment and working night schedules.
- Expertise in the utilization of hotel management software (PMS).
- A robust work ethic and meticulous attention to detail.
- Enthusiasm and a positive outlook toward providing exceptional service.
- Punctual and dependable work ethic.
Benefits of Job:
- Competitive Salary and Night Allowances: Night duties frequently result in higher pay rates and shift allowances, which can increase your overall earnings.
- Visa Sponsorship Opportunities: Numerous hotels, particularly those that are experiencing staffing shortages, provide visa sponsorship for qualified hospitality positions, particularly those that require experienced supervisors.
- Employment Stability: The hospitality sector in the United Kingdom is experiencing consistent expansion, and positions as night reception supervisors offer long-term employment stability.
- Accommodation and Meals: Certain hotels provide complimentary or discounted lodging for their employees, particularly in remote or expensive regions, in addition to complimentary meals during their duties.
- Training and Development: Hotels dedicate resources to continuous training, which enhances your career prospects by enhancing your leadership, customer service, and hotel management abilities.
- Opportunities for Career Advancement: Beginning as a Night Reception Supervisor can provide access to more advanced roles, including Front Office Manager, Hotel Operations Manager, and General Manager.
- Staff Discounts: Numerous hotel chains provide discounted accommodations for employees and their families at locations throughout the United Kingdom and beyond.
- Work-Life Balance: The presence of fixed night schedules may result in additional daytime hours, which can be advantageous for personal time, side projects, or academic pursuits.
- Diverse and Inclusive Workplace: The hospitality industry in the United Kingdom is characterized by its high level of diversity, which provides an opportunity to collaborate with colleagues and guests from various countries, thereby increasing one’s cultural awareness.
- Pension and Financial Security: As a full-time employee in the United Kingdom, you will be eligible for a workplace pension scheme that will assist you in saving for retirement.
- Paid Holidays: You will be granted paid annual leave to allow you to unwind and reenergize.
- Employee Wellbeing Programs: Numerous hotels offer employee assistance programs that encompass mental health support, health exams, and counseling services.
- Practical Leadership Experience: This position offers valuable supervisory experience, which will improve your leadership, team management, and problem-solving abilities in a fast-paced environment.
- Recognition and Rewards: In order to incentivize exceptional service and hard work, numerous hotels implement employee of the month programs, performance incentives, and recognition schemes.
- Professional Networking Opportunities: You will have the opportunity to establish connections with hospitality experts, event organizers, corporate clients, and industry professionals, thereby expanding your professional network in the hospitality sector.
Application Process:
We encourage you to submit an application if you are a driven individual who is passionate about hospitality and providing exceptional visitor service. In order to be considered for the Hotel Night Reception Supervisor position at GLH Hotels, please submit your current CV and a concise cover letter that outlines your enthusiasm for joining our team and your relevant experience. We eagerly anticipate the opportunity to evaluate your application and determine your suitability for this critical position.
Frequently Asked Questions:
What are the responsibilities of a Hotel Night Reception Supervisor?
They manage the reception desk during night shifts, handle guest check-ins/outs, deal with emergencies, and supervise night staff to ensure smooth hotel operations.
What qualifications or experience are needed?
Experience in hotel reception or hospitality is usually required, along with good communication skills and the ability to handle night shift responsibilities.
Can foreigners apply for Hotel Night Reception Supervisor jobs in the UK?
Yes, foreigners can apply, but they need to have the right to work in the UK, or find an employer willing to offer visa sponsorship (which can be challenging for this role).
