We are looking for a Customer Service Supervisor to run and lead our customer service team at Dar Al Shifa Hospital. This job comes with a good pay of 150 KD to 350 KD a month, and it involves making sure that patients and visitors get great service while also coaching your team to do their best.
Details of Customer Service Supervisor Job in Kuwait:
- Title: Customer Service Supervisor Jobs in Kuwait
- Company: Dar Al Shifa Hospital
- Location: Kuwait
- Employment Type: Full-time / Part-time
- Salary: 150 KD – 350 KD per month
Key Responsibilities:
- Keep an eye on, train, and guide the customer service team to make sure they keep up the high standards of service.
- Watch over the customer service department’s daily work to make sure it runs smoothly and quickly.
- Take care of customer questions and issues that have been escalated, and make sure they are answered quickly and satisfactorily.
- Create and follow policies, processes, and standards for customer service.
- Keep an eye on service levels and customer happiness levels and suggest and make changes that will make things better.
- Work with people from other areas to solve problems with customer service.
- Hold regular team meetings to talk about goals, news, and what’s expected of everyone.
- Keep accurate records of your interactions and comments with customers so that you can analyze them and make reports.
Education & Qualifications:
- Bachelor’s degree in business administration, hospitality management, or an area closely related to business.
- People with a high school diploma or equivalent and appropriate work experience can also apply.
- 1–2 years of experience in a customer service or hospitality role, preferably in a supervisory position.
- Strong skills in managing people, fixing problems, and being a leader.
- Excellent at talking to people.
- Being good at using Microsoft Office and CRM tools.
Benefits of Customer Service Supervisor Job in Kuwait:
- Competitive Salary and Bonuses: You’ll get a monthly salary between 150 KD and 350 KD, and you’ll also get performance-based bonuses for your hard work.
- Chances for job growth: There are clear ways to move up in your career at Dar Al Shifa Hospital, including promotions and professional growth.
- Full health coverage: Get health insurance features that make sure you and your family can get good medical care.
- Professional Development and Training: To get better at being a customer service leader, you can take part in regular training and skill development programs.
- Supportive Work Environment: You should work in a positive, cooperative space that values teamwork, mentoring, and the health and happiness of its employees.
- Paid Time Off and Holidays: You can keep a good work-life balance while doing your job well by taking advantage of paid leave and public holidays.
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Types of Customer Service Supervisor Jobs in Kuwait (2026)
1. Senior Customer Service Supervisor:
- National Average Salary: 250 KD per month
- Primary Duties: Lead and mentor the customer service team, handle escalations, and ensure efficient service delivery.
- Experience: Minimum 2 years in customer service supervision or related roles.
2. Hospital Customer Service:
- National Average Salary: 240 KD per month
- Primary Duties: Supervise hospital front-line staff, coordinate patient services, and maintain high patient satisfaction.
- Experience: 1–2 years in hospital or healthcare customer service roles.
3. Front Desk Supervisor:
- National Average Salary: 220 KD per month
- Primary Duties: Manage front desk operations, greet visitors, and resolve inquiries efficiently.
- Experience: 1–2 years in front desk or hospitality management.
4. Patient Services Supervisor:
- National Average Salary: 230 KD per month
- Primary Duties: Oversee patient support services, handle complaints, and ensure smooth patient experience.
- Experience: 2 years in healthcare or patient service roles.
5. Customer Support Team Leader:
- National Average Salary: 225 KD per month
- Primary Duties: Lead the support team, monitor service metrics, and resolve escalated customer issues.
- Experience: 1–2 years in customer support or call center supervision.
6. Customer Experience Supervisor:
- National Average Salary: 235 KD per month
- Primary Duties: Develop customer service policies, improve service processes, and ensure overall satisfaction.
- Experience: 2 years in customer experience or service management.
Who Can Apply?
- Candidates with a Bachelor’s degree, Diploma, or High School certificate in Business Administration, Hospitality Management, or a related field.
- Individuals with 1–2 years of experience in customer service, hospitality, or healthcare supervision roles.
- Professionals with strong leadership, communication, and problem-solving skills.
- Applicants proficient in Microsoft Office and CRM software.
- Candidates who are motivated to lead a team and ensure excellent service delivery to patients and visitors.
Application Process:
- Get your papers ready: You should make changes to your cover letter, resume, and any certificates or diplomas that are important. Make sure that your experience with customer service or management stands out.
- Go to the official page for jobs: You can find the job opening on Dar Al Shifa Hospital’s main website or on a website that lists jobs.
- Click “Apply Now.” To begin the online application process, find the Customer Service Supervisor job and click the “Apply Now” box.
- Fill out the form online: Fill out the application form completely, including all the necessary fields for personal information, education, work experience, and contact information.
- Upload Your Files: Include your most recent resume or CV, cover letter, and any other necessary supporting files.
- Send in your application: Carefully read over all the information and send in your application. Make sure that all of the information given is correct and full.
- Confirmation and Follow-Up: An email may be sent to you to confirm. Check your email often for news about interviews or the next steps in the job process.
Conclusion:
Take charge of the customer service team at Dar Al Shifa Hospital and help make sure that patients have a great time. This job comes with reasonable pay, bonuses, and a friendly workplace. Apply today to be a part of our effort to provide better healthcare in Kuwait!
Frequently Asked Questions:
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What qualifications are required for this job?
Applicants should have a Bachelor’s degree or relevant diploma with 1–2 years of customer service experience. Strong leadership, communication, and problem-solving skills are essential to manage the team and ensure high-quality service delivery.
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What is the monthly salary for this position?
The Customer Service Supervisor role at Dar Al Shifa Hospital in Kuwait offers a competitive monthly salary between 150 KD and 350 KD, along with performance-based bonuses, health benefits, paid leave, and opportunities for professional growth.
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How can I apply for this job opportunity?
Interested candidates can apply online by clicking the “Apply Now” button on the hospital’s careers page. Submit your updated resume, cover letter, and relevant documents to be considered for the Customer Service Supervisor position.
